FAQs

Frequently Asked Questions
About Our Pieces

Are your crystals real?
Yes—always. Every piece is carefully sourced and hand-selected for quality, energy, and uniqueness. We do not carry imitation or man-made stones.

Why do some pieces look slightly different from photos?
We photograph every piece with the intention of showing it as it truly appears—no filters, no AI enhancements, just natural light whenever possible.

That said, crystals can look slightly different depending on lighting conditions and your device’s screen settings (brightness, warmth, and colour calibration can all affect how a piece appears).

Natural variation is part of what makes each crystal unique, and we do our best to capture that as accurately as possible.

Do you intuitively choose pieces?
Yes. Every item in the shop is chosen with intention and shopped for in person, or with personal shoppers I trust from around the world. 

Orders & Shipping

How long does shipping take?
Orders are typically processed within 2–5 business days. Shipping times vary depending on your location and are calculated at checkout.

Do you offer local pickup?
Yes—local pickup is available in Edmonton. If you choose this option at check out, you’ll receive instructions once your order is ready.

Do you ship internationally?
Yes, we ship worldwide. Please note that customs fees or import duties may apply depending on your country

Returns & Exchanges

Do you accept returns?
Due to the one-of-a-kind nature of our pieces, all sales are final unless an item arrives damaged or defective.

What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the item and packaging, and we’ll take care of you.

Find all our Returns Info here.

Events & Shopping

Do you have a physical store?
Cave & Canyon operates as a private boutique in Edmonton, open during select pop-ups, events, and by special access.

Where can I shop in person?
You can visit us at our pop-ups, live sales, and select markets. Follow along on social media or join our email list for upcoming dates.

Still have questions?

We’re always happy to help.
Reach out anytime at hello@caveandcanyon.com

Each piece finds its way where it’s meant to be—we’re just here to help guide the journey.