FAQs

What's the scoop on Cave & Canyon Auctions?


Every Wednesday, we hold an auction and sale via our Instagram shop page: Shop Cave & Canyon. We feature unique pieces and specially curated sets during these events, and often offer flash sales on special items. Feel free to join us, anytime!

What days does Cave & Canyon ship packages?

We make every effort to ship packages Tuesday and Friday mornings*. Orders placed before 12pm MST Monday are shipped Tuesday mornings. Orders paced before 12pm MST Thursday are shipped Friday morning.

How long will it take for my package to arrive?

From date of shipment, packages within Canada take approximately 2 - 4 business days.
US shipments take approximately 8 - 10 business days*
International shipments take approximately 10 - 15 business days*

These are estimates, * denotes shipments may be inspected by customs, which would add 1 - 2 weeks shipping times.

Cave & Canyon is not responsible for any customs or duty charges incurred on shipments. These are the sole responsibility of the purchaser.

What if my package goes missing or arrives damaged?

Cave & Canyon will not be held responsible for missing orders if tracking and insurance was not purchased during checkout. If you have had packages go missing in the past, your item is urgent, or for peace of mind, please consider choosing the Tracked Shipping option. Tracked packages are insured for $100, if your order is over this, please consider purchasing additional insurance. You can do this by leaving a note with your order.

Cave & Canyon is not responsible for damages to product which occur in transit. If you wish to be covered for damages, please ensure you choose the tracked shipping option and notify us that you would like to insure your package if it is more than $100. This will incur an additional fee.

What is Cave & Canyon's return policy?
All return and refund information can be found at the Terms & Conditions page HERE.